Frequently Asked Questions

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 To edit your profile:

1. Open the menu

2. Select Profile from the menu

3. Select the edit icon on the upper right 

4. Change your name and/or phone number

Note: For security and prescription management purposes, changes to an email address require administrator assistance.  

 For security and prescription management purposes, changes to an email address require administrator assistance. To update your email address please contact the help desk @ help@slugcommute.com  

 To update your phone number:

1. Open the menu

2. Select Profile from the menu

3. Select the edit icon on the upper right 

4. Change your phone number

5. Select the Save Changes button

 To change or reset your password:

1. Open the menu

2. Select Change Password from the menu

3. Enter your old password 

4. Enter your new password

5. Confirm your new password

6. Select the Save Changes button

 The SLUG Community brings everything you need to commute smarter into one powerful, easy-to-use platform. Stop juggling Facebook groups, WhatsApp chats, texts, and phone calls. Whether you’re heading in early, staying late, or just trying to avoid the daily commute headache, SLUG Community keeps you informed, connected, and confident every step of the way. 

With Slug Community, you can:

• Get real-time commuter updates on traffic, delays, road closures, and route changes
• Report hazards instantly — accidents, debris, weather, and safety concerns
• Find and coordinate rides fast when plans change  or schedules shift
• Tap into local commuter know-how — best routes, parking tips, and new slug locations

 There are two ways to access Slug Community – from the Menu - OR – from the icon in the app

Your subscription automatically renews at the end of each billing period using the payment method on file. As long as your payment information is up to date, no action is required. Your subscription will remain active unless you choose to cancel. If you run into any issues, please contact our support team for help.

 You can cancel your subscription at any time by signing in to your account. 

1. Open the menu

2. Select Profile

3. Follow the prompts

If you have trouble canceling or need assistance, please contact our support team @
help@slugcommute.com 

 You can manage push notifications at any time from your device.

To turn notifications on or off:

1. Open the menu in the app

2. Select Profile 

3. Go to Notifications

4. Toggle push notifications on or off as desired

If you’re having trouble updating your notification preferences, please contact our support team for assistance @ help@slugcommute.com

You can manage start or stop location services at any time from your device.

To turn location on or off:

1. Open the menu in the app

2. Select Profile 

3. Go to Location

4. Select the icon 

5. Follow prompts.  Steps for iOS and Android users differ.

Note: If location is not on it will not allow the app to access your location and will affect the functionality of some services within the app.

If you’re having trouble updating your location preferences, please contact our support team for assistance @ help@slugcommute.com 

You can select a destination by using the drop-down arrow to the right of Select your Destination on the main screen

1. Open the Slug Commute app

2. Select your role Driver or Passenger

3. Select the drop-down arrow to the right of Select your Destination

4. Select your desired slug lot (Inbound – Heading into DC) or slug stop (Outbound – Heading out of Dc) using the drop-down arrow 

5. The final destinations will appear underneath your point of origin

If you’re having trouble updating your location preferences, please contact our support team for assistance @ help@slugcommute.com 

Inbound describes the northbound commute into DC or heading north

 Outbound describes the southbound commute out of DC or heading south

To switch between the driver and passenger role you will need to log out of the app and log back into the app and select the new role.

1. Open the Slug Commute app

2. Select Switch to Driver or Switch to Slug

3. Select the Switch User button

4. Select the desired profile Driver or Passenger (Slug) 

5. Enter your email address and password

Users need to be able to toggle between Driver and Passenger profiles within the app, as each profile can have its own subscription status. For example, a user may choose to use the free version for their Driver profile while maintaining a paid subscription for their Passenger profile.

 If you cannot find an answer in the FAQ, please contact the support team by email @  help@slugcommute.com