Frequently Asked Questions

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 To edit your profile:

1. Open the menu

2. Select Profile from the menu

3. Select the edit icon on the upper right 

4. Change your name, email, and/or phone number

 To update your email:

1. Open the menu

2. Select Profile from the menu

3. Select the edit icon on the upper right 

4. Change your email 

5. Save changes

 To update your phone number:

1. Open the menu

2. Select Profile from the menu

3. Select the edit icon on the upper right 

4. Change your phone number

5. Select the Save Changes button

 To change or reset your password:

1. Open the menu

2. Select Change Password from the menu

3. Enter your old password 

4. Enter your new password

5. Confirmyour new password

6. Select the Save Changes button

 The SLUG Community brings everything you need to commute smarter into one powerful, easy-to-use platform. Stop juggling Facebook groups, WhatsApp chats, texts, and phone calls. Whether you’re heading in early, staying late, or just trying to avoid the daily commute headache, SLUG Community keeps you informed, connected, and confident every step of the way. 

With Slug Community, you can:

• Get real-time commuter updates on traffic, delays, road closures, and route changes
• Report hazards instantly — accidents, debris, weather, and safety concerns
• Find and coordinate rides fast when plans change  or schedules shift
• Tap into local commuter know-how — best routes, parking tips, and new slug locations

  There are two ways to access Slug Community – from the Menu - OR – from the icon in the app

Your subscription automatically renews at the end of each billing period using the payment method on file. As long as your payment information is up to date, no action is required. Your subscription will remain active unless you choose to cancel. 

1. Open the menu

2. Select Profile

3. Select Renew Subscription 

If you run into any issues or don’t see the renewal option, please contact our support team for help.

 You can cancel your subscription at any time by signing in to your account. 

1. Open the menu

2. Select Profile

3. Select Cancel Subscription and follow the prompts

If you have trouble canceling or need assistance, please contact our support team @
 slugcommute_help@outlook.com 

 You can manage push notifications at any time from your device.

To turn notifications on or off:

1. Open the menu in the app

2. Select Profile 

3. Go to Notifications

4. Toggle push notifications on or off as desired

If you’re having trouble updating your notification preferences, please contact our support team for assistance @ slugcommute_help@outlook.com 

 You can manage start or stop notifications at any time from your device or account settings.

To turn notifications on or off:

1. Open the menu in the app

2. Select Profile 

3. Go to Email Notifications

4. Toggle push notifications on or off as desired

If you’re having trouble updating your email preferences, please contact our support team for assistance @ slugcommute_help@outlook.com 

You can manage start or stop location services at any time from your device.

To turn location on or off:

1. Open the menu in the app

2. Select Profile 

3. Go to Location

4. Togglepush notifications on or off as desired

Note: If location is not on it will not allow the app to access your location and will affect the functionality of some services within the app

If you’re having trouble updating your location preferences, please contact our support team for assistance @ slugcommute_help@outlook.com